Frequently Asked Questions (FAQs)

Welcome to our help center! Find quick answers to the most common questions about our kits, ordering, and painting process. Can't find what you're looking for? Our friendly [Customer Support Team] is always ready to help.

🛒 Ordering & Shipping

How long does shipping take?

• We typically process orders within 1-2 business days. Domestic shipping usually takes 3-7 business days, depending on your location. For international orders, please allow 7-20 business days. You will receive a tracking number once your order ships.

Do you ship internationally?

• Yes, we ship to many countries worldwide! Shipping costs and times vary. At checkout, you can enter your address to see the specific options and costs for your location.

What is your return or refund policy?

• Due to the custom and personal nature of our kits, we generally do not accept returns on opened items. However, we stand by the quality of our products. If your kit arrives damaged, has missing pieces, or has a misprinted canvas, please contact us within 14 days of delivery with photos of the issue, and we will be happy to send a replacement.

🎨 About Our Kits

What is included in a standard kit?

• Each standard Paint by Numbers kit includes:
  • 1 high-quality, pre-printed numbered canvas
  • 1 set of acrylic paint pots (all numbers included)
  • 1 set of paintbrushes (typically 3 sizes)
  • 1 reference guide of the finished painting
  • 1 mounting set (optional, depending on the kit)

Are the paints safe and non-toxic?

• Absolutely! All our acrylic paints are water-based, non-toxic, and conform to ASTM D-4236 safety standards. They are safe for adults and children. However, we recommend keeping them away from very young children and pets.

Do you offer custom kits from my own photo?

• Yes, we do! Creating a custom Paint by Number from your special photo is one of our most popular services. You can create your Custom Paint by Number kit. Please note that custom kits require additional processing time (usually 3-5 business days) before shipping.

🖌️ The Painting Process

I'm a complete beginner. Is this for me?

• Definitely! Paint by Number is designed for all skill levels, especially beginners. If you can count, you can create a beautiful painting. It’s a relaxing and guided way to discover the joy of painting.

What's the best way to get started?

• 1. Secure your canvas on a flat surface with tape or a clipboard.
  2. Prepare a small cup of water to rinse your brushes and a paper towel to blot them.
  3. Start with one color. Find all the sections with that number and fill them in.
  4. Work from top to bottom and left to right (if you are right-handed) to avoid smudging wet paint.
  5. Work from dark colors to light, and paint the larger background areas first.

Should I apply one or two coats of paint?

• For the best results, we recommend using two thin coats. The first coat might look a bit translucent, and you might still see the numbers and lines. Once that coat is dry, a second coat will make the colors more vibrant and fully cover the numbers.

How do I prevent the paint from drying out?

• Always close the paint pot lids tightly immediately after use. For longer sessions, you can use a damp paper towel placed over the paints in the tray to keep them fresh.

🖼️ Finishing & Framing

How should I frame my finished painting?

• Once your painting is completely dry (wait 1-2 days), you can frame it like any other canvas art! You do not need glass for the frame, as acrylic paint is durable. The canvas can be trimmed and stapled to a standard stretcher frame, which you can find at most craft stores. We also offer [ready-made frames] that fit our standard canvas sizes.

The canvas is wrinkled from shipping. What should I do?

• No problem! Gently iron the back of the canvas on a low heat setting (no steam). You can also place it under a heavy book for a few hours. The wrinkles will often flatten out naturally once you start painting and the paint adds weight and stiffness.

My canvas looks blurry and the lines are messy up close. Is this normal?

• Yes, this is completely normal! When viewed up close, the printed lines and numbers can look chaotic. But as you fill in the colors and step back, the image will come into focus and look perfectly clear. Trust the process!

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Still have a question?

We're here to help you create! Don't hesitate to reach out to us at [[email protected]].